Shipping Methods
Most of our shipping is done via UPS. UPS packages go out
daily, Monday through Friday. UPS requires a physical street address
(not a PO Box). If you want your order sent to a PO Box, we can send
your package via USPS Priority Mail, which takes 4-10 business days to
arrive. Please note that if you choose UPS shipping to a PO Box, we
will send your package Priority Mail. APOs, FPOs and all mail to US
territories (such as Guam) will be shipped via USPS Priority Mail.
We do not ship on major Holidays such as: Memorial Day, Independence
Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day, and
New Year's Day.
Online orders are processed twice daily, at 8am and 1pm
Pacific Standard Time. Next Business Day and Second Business Day Air
orders placed by 1pm PST will be shipped same day. UPS 3 Day Select
orders placed by 1pm PST will be shipped the same day.
Other orders will be shipped within two days (not counting Saturday or
Sunday). If you need your order by a certain date or time, you may want
to place the order over the phone at (###) , from 8am-6pm PST,
Monday through Friday, so that we can advise you on shipping methods.
If you are dissatisfied with an item: Most unopened items that
are still sealed in their original packaging may be returned for an
exchange or gift card within 30 days of receipt. We do not accept
non-defective returns or exchanges of items that have been opened.
Please note that pre-authorization is required for all returns and exchanges. For a Return Authorization (RA) number, please call us toll-free at (###), from 8am-6pm PST, Monday through Friday.
Shipping charges will only be refunded in cases where our error caused the return or the item is defective. Thank you.
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